Privacy Policy

This Privacy Policy explains how Pyxero ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website pyxero.ai (the "Website") and when you interact with our services. We are committed to respecting and protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you provide to us voluntarily when you use our Website, including but not limited to:

• Name
• Email address
• Phone number
• Company information
• Any other information you choose to provide when filling out forms, contacting us, or requesting our services

1.2 Automatically Collected Information (Device Information)

When you visit our Website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Time zone
• Referring website or search terms that brought you to our Website
• Pages you visit on our Website
• How you interact with our Website
• Date and time of your visit
• Cookies installed on your device

The Personal Information and Device Information collectively make up the information we collect about you.

2. Cookies and Tracking Technologies

2.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit our Website. These cookies help us make the website function properly, enhance security, provide a better user experience, and understand how the website performs.

2.2 Types of Cookies We Use

We use both first-party and third-party cookies for several purposes:

First-party cookies: These are essential for the website to function correctly and do not collect personally identifiable data.

Third-party cookies: These help us understand how the website performs, how you interact with our website, keep our services secure, and provide you with relevant content and improved user experience.

2.3 Managing Cookie Preferences

You can manage your cookie preferences at any time through our cookie consent banner or by adjusting your browser settings. Different browsers provide various methods to block and delete cookies:

• Chrome: https://support.google.com/accounts/answer/32050
• Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Internet Explorer: Microsoft Support

Please note that disabling cookies may affect some functionality of our Website.

3. How We Use Your Information

We use your personal information for the following purposes:

• Website Operation: To provide, maintain, and improve our Website's functionality and security
• Communication: To respond to your inquiries, provide customer support, and communicate about our AI solutions and services
• Service Delivery: To work out the best AI solution for your company and fulfill any contracts you may enter into with us
• Analytics: To generate insights about how visitors browse and interact with our Website
• Marketing: To assess the success of our marketing and advertising campaigns
• Legal Compliance: To comply with applicable legal obligations
• Security: To protect the security and integrity of our Website and services

We may also use analytics tools like Hotjar to collect information about your sessions using heatmaps and session recordings to improve customer experience. You can opt-out of Hotjar tracking by visiting their opt-out page or enabling Do Not Track (DNT) in your browser.

4. Sharing Your Information

We value your privacy and will only share your personal information under the following circumstances:

• Service Providers: With trusted third-party service providers who help us operate and maintain our Website and services
• Legal Requirements: When required by law, legal process, or to comply with legal obligations
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Data Storage: We may store your information on our own servers or with trusted service providers like HubSpot

We will never sell, rent, or lease your personal information to third parties for their marketing purposes.

5. Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

• Access: The right to access personal information we hold about you
• Correction: The right to request that inaccurate or incomplete information be updated or corrected
• Deletion: The right to request deletion of your personal information
• Portability: The right to receive your data in a structured, commonly used format
• Withdrawal of Consent: The right to withdraw consent for processing where we rely on consent
• Marketing Opt-out: The right to unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeframe required by applicable law.

6. Data Security

We are committed to protecting your personal information and have implemented appropriate technical and organizational security measures to safeguard it against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

If you are located outside of our primary jurisdiction, please be aware that your information may be transferred to, stored, and processed in countries that may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes by posting the updated Privacy Policy on our Website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: policy@pyxero.ai

For specific privacy-related inquiries or to exercise your data protection rights, please use the subject line "Privacy Request" in your email.